Returns and Refunds
Effective Date: May 26, 2025
1. 30-Day Hassle-Free Returns
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item within 30 days of delivery for a full refund.
2. Return Conditions
- Items must be in new, unused condition.
- Products must be returned in original packaging with all accessories and manuals.
- Return requests must be initiated within 30 days of delivery.
3. How to Request a Return
- Email us at contact@saddlebrown-gull-655946.hostingersite.com with your order number and reason for return.
- Our support team will provide return instructions and a return shipping label if applicable.
- Ship the product back to us using the provided label or your preferred method.
4. Refund Process
Once we receive and inspect the returned item, we will issue your refund to the original payment method within 3 to 5 business days. You will be notified via email once the refund is processed.
5. Exchanges
If you received a defective or incorrect item, we will replace it at no extra cost. Please contact us within 30 days of delivery to initiate an exchange.
6. Non-Returnable Items
Used, damaged, or customized items are not eligible for return unless faulty upon arrival. Products returned without original packaging may be subject to a restocking fee.
7. Warranty
All products are backed by a 1-year warranty against manufacturing defects. For warranty claims, please contact us with your order details and a description of the issue.
8. Contact Us
- Email: contact@saddlebrown-gull-655946.hostingersite.com
- Phone: +1 (909) 220-5335
- Business Address: 75 Laconia Rd STE 300, Tilton, NH 03276, USA.